Support

Help & support

Answers to common questions below. If you need anything else, we're happy to help.

Where is my data stored?

Entirely on your device. Reallo has no user accounts and no back-end servers. Your debts, income, expenses and plans are saved locally on your iPhone and are not transmitted to us or anyone else.

Do you collect any personal or financial information?

No. Reallo does not collect, store or share your personal or financial information off the device. See our Privacy Policy for the full details.

What is Reallo Pro?

Reallo Pro is an optional in-app purchase that unlocks additional features such as backup export/import, full recommendation details and strategy comparison. Purchases are handled securely by Apple through the App Store — we never see your payment card details.

How do I back up or move my data?

Reallo Pro includes an Export backup / Import backup option in Settings so you can save a copy of your data and restore it. Because data lives on your device, deleting the app removes your data, so we recommend exporting a backup first.

How do I restore a purchase?

If you reinstall the app or move to a new device, use the restore option in the app to have Apple re-confirm your Reallo Pro purchase against your Apple Account, at no extra charge.

How do I delete my data?

Open Settings inside the app and tap “Clear everything” to permanently remove all debts, income, expenses and your plan. Deleting the app from your iPhone also removes all of its data.

Is Reallo financial advice?

No. Reallo is a planning and educational tool. Its projections are estimates based on the figures you enter and do not constitute financial, debt or investment advice. Always confirm balances, APRs and minimum payments with your lender.

Which devices does Reallo support?

Reallo is designed for iPhone. For the best experience, keep your device updated to a recent version of iOS.

Contact us

Feedback, a bug, or a question about your data? Email us and we'll get back to you.

support@forcezerolabs.com
We aim to reply within a few business days.